Customer Service
FSL enjoys a strong reputation for delivering quality, reliable products. We understand that things don't
always go to plan and there will be time when we will fail to live up to your expections. When this happens, we want you to tell us and we will do our very best to put things right, as quickly as possible and to your satisfaction.
Customer Support -+44(0)28 8676 8923
E-mail Customer Service
Our Customer and Technical Support department is here to provide you with complete technical and application support, service and replacement parts
Customer Support Hours
8:30 AM - 5:30 PM Monday - Thursday
8:30 AM - 3:00 PM Friday
Customer Support Procedures
When you call, please have your product system or serial number and product description available. If possible FSL will resolve your inquiry by phone, however if a repair is necessary, you will be given a RMA number and download the returns form and ship back to FSL for repair along with the returns form. .
We strive for a prompt turnaround on repairs but products shipped for repair without an RMA number may result in unavoidable delays.
Returns Form
Warrant Period
All new FSL products are sold with a 12 month warranty should an item need repair contact Customer Service for a RMA number and fill out the returns form, then ship the item to us. We will either repair or replace the product.
Repair Charges: free (subject to Term & Conditions
Shipping Charges : Customer is responsible for shipping charges to FSL
Service & Repair
Should your equipment need repair one year or more after purchase, please contact Customer Service to obtain RMA number.An RMA form may be downlaoded from this page. We will assess your equipment and provide you with a written quote for your approval.
Repair Charges: Technician labour time plus parts
Shipping Charges: Customer is responsible for all shipping charges
Shipping
All products to be shipped to address below with RMA number and form :
FSL Electronics Ltd
Sandholes Road
Cookstown
Co.Tyrone
BT80 9AR
N. Ireland
